Customer Service Representative
Position Overview
The Customer Service Representative assists in the sales/marketing effort by processing orders, handling customer service issues, assisting with marketing administration and providing general administrative support to the sales staff as needed.
Duties and Responsibilities
- Represent the company in its sales/marketing efforts as phone contact in the absence of or as alternative to Strategic Account Manager, Senior Market Manager, Director of Global Business, Director of Business Development, or Vice President of Sales and Business Development.
- Coordinate order and shipment information from customers and outside sales with internal functions; ensure the timely and accurate input of customer information into Salesforce or equivalent contact management database, and Sage 100.
- Manage large customer order projects coordinating activities through engineering design, tooling engineering, quality assurance, manufacturing, and freight logistics as assigned.
- Assist in the expediting of orders.
- Assist Market Managers and Salespersons in the development of price quotations using cost and lead time estimates generated through the quotation process.
- Organize and maintain customer file system. Record activities and communication in Salesforce.
- Assist Marketing Director with administrative tasks such as lead tracking, reporting, trade show organization, promotional data compilation, etc.
- Assist in generating monthly sales data from existing computer applications for review by Strategic Account Manager, Senior Market Manager, Director of Global Business, Director of Business Development, or Vice President of Sales and Business Development.
- Report activity, progress to goals, and other pertinent market information at regular intervals to superior.
- Occasional travel to customers for sales or installation assistance, or to promotional events.
- All other tasks as assigned by the manager.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills
- Excellent customer service skills
- Excellent attention to detail
- MS Office products
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smart phones.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles. The noise level in the work environment is usually moderate. However, on some instances this job may require work in areas where ear protection is necessary.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Position Type/Expected Hours of Work
This is a full-time position. The manufacturing plant is open 24 x 7; Sunday – Friday. Typical office hours are Monday through Friday; 8 hours/day, typically 8:00 am – 5:00 pm.
Travel
Occasional – 10%
Required Education and Experience
- Associates Degree or equivalent experience
- Five years’ experience in sales office environment
- Ability to establish a rapport with customers
- Ability to execute detail-oriented job function
Preferred Education and Experience
- Bachelor’s degree in business related curriculum or equivalent experience
- Three years’ experience in sales office environment
- Ability to establish rapport with customers
- Ability to execute detail-oriented job function
Salary - $55,531 - $75,000
Reports to - Applications Engineering Manager
Blasch Precision Ceramics is located in Albany, NY, and produces unique precision refractory and ceramic shapes for many industrial markets. Blasch has proprietary processes which enable the manufacture of complex shapes not possible with other ceramic forming technologies.
This position offers an attractive compensation and benefits package. Please send your resume via email to HR@blaschceramics.com.
