Customer Care Associate I

Basic Function

  • Serve as the after the order customer point of contact for answering questions about company products and services, processing orders and transactions, and handling customer service issues associated with current and future orders.
  • The position reports to the Customer Service Coordinator.

Duties and Responsibilities

  • Serve as a friendly point of contact responding to customer telephone, text and email requests associated with new or current orders while treating customers with care and respect.
  • Process new and revised sales orders within the ERP system including coordination of contract review and customer confirmation/re-confirmation.
  • Work professionally with Engineering and Operations to ensure that customer needs are met. Assist with the expediting of orders following established processes.
  • Deliver good news and bad news to customers and company associates in a professional and supportive manner building customer trust.
  • Remain objective and focused in the face of customer complaints or other confrontational exchanges. Build understanding by asking questions to support effective analysis before responding in challenging conversations.
  • Build strong and lasting working relationships with customers. Meet face to face with customers when they visit. Occasionally travel to customers for Sales support or for specific projects.
  • Maintain customer contact related records and planning in Salesforce CRM.

Qualifications

Preferred

  • Minimum two-year degree in business related curriculum
  • Three years experience in manufacturing office environment
  • Ability to execute detail-oriented job function
  • Proficient in Microsoft Office
  • Salesforce CRM experience

Alternate

  • High School Diploma
  • Five years experience in manufacturing office environment
  • Ability to establish a rapport with customers
  • Ability to execute detail-oriented job function
  • Proficient in Microsoft Office

Blasch Precision Ceramics, Inc., produces and markets net shape ceramic and refractory components to a wide variety of industrial markets worldwide. These industries include specialty alloys, non-ferrous metals, chemical/petrochemical processing, power generation, industrial process heating and mining.

The proprietary Blasch Process is a unique, forming method developed to produce net shape and near net shape ceramic parts exhibiting very attractive physical properties. Many of the products produced by Blasch have complex shapes that could not be produced with other existing ceramic technology. As a result, several patents exist covering Blasch’s unique processes and technology.

This position offers an attractive compensation and benefit package. Please upload or send your resume via email to HR@blaschceramics.com .

NO PHONE CALLS PLEASE

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Thank you for your interest in Blasch Precision Ceramics. For more detailed information concerning your specific application, please give us a call or complete the form below. One of our technical representatives will respond as quickly as possible.

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