1-800-550-5768

Customer Development Engineer 

Company Description

Blasch Precision Ceramics, Inc., produces and markets net shape ceramic and refractory components to a wide variety of industrial markets worldwide.  These industries include specialty alloys, non-ferrous metals, chemical/petrochemical processing, power generation, industrial process heating and mining.

The Blasch Process is a unique, proprietary forming method developed to produce net shape and near net shape ceramic parts exhibiting very attractive physical properties.  Many of the products produced by Blasch have complex shapes that could not be produced with other existing ceramic technology.

Position Overview

The Customer Development Engineer assists in technical efforts by performing quantitative and qualitative analyses on test samples and products, communicating with customers relating their concerns/complaints, and providing additional technical support to the Technology team as needed.

Duties and Responsibilities

1.   Technical Customer Support 

  • Represent the company in its technical efforts as a contact when assigned to a customer for concerns relating their product(s)/process(es)

  • Lead destructive and/or non-destructive tests on ceramic products to determine the cause of concern/failure

  • Lead technical conversation(s) with customers 

  • Build and manage technical rapport with customers 

  • Collaborate with the Manufacturing team to investigate and circumvent material and/or process related customer issues

  • Collaborate and assist other engineers (Product Development, Process, Materials)

  • Report activity, progress to goals, and other pertinent customer information at regular intervals to superior

  • Frequent collaboration inter- and intra-departmentally

  • Occasional domestic travel to customers for technical support or installation assistance

  • Occasional international travel to customers for technical support or installation assistance

  • All other tasks as assigned by the manager

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Skills

  • Knowledgeable in ceramics and material science

  • Experience with lab testing equipment and methods

  • Technical troubleshooting skills

  • Strong verbal and written communication

  • Excellent customer service skills

  • Strong organizational abilities

  • Project management

  • Excellent attention to detail

  • MS Office proficient

  • Ability to manage multiple projects simultaneously

Supervisor Responsibility

None

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as laptop computers and smart phones.

This role will additionally use professional lab equipment such as weighing scales, digital gauges, electric kilns, industrial mixers, vacuum pumps, and other lab-based equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles. The noise level in the work environment is usually moderate. However, in some instances this job may require work in areas where ear protection is necessary.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds

Position Type/Expected Hours of Work

This is a full-time position.  The manufacturing plant is open 24 x 7; Sunday – Friday.  Typical office hours are Monday through Friday; 8 hours/day, typically 8:00 am – 5:00 pm.

Travel

Up to 20% of travel to customer sites expected 

Required Education and Experience

BS or advanced degree in Ceramic Engineering or Material Science disciplines

Minimum 1 year of previous experience working in an applicable scientific position 

Alternate 

BS or advanced degree in Chemistry or Material Science disciplines

Minimum 3 years of previous experience working in a scientific position in the ceramic industry

 

Wage Range: $60,000 – 65,000/year